Ocholo Ltd Terms & Conditions

The following Booking Terms & Conditions have been set out by Ocholo Ltd, of 12 New North Parade, Huddersfield, HD1 5JP, UK. (“we” or “us”).

The Information here forms the basis of your contract, so please read them carefully as they set out our respective rights and obligations. In these Booking Terms & Conditions references to (“you” or “your”) include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Bookings and Payment

A 30% deposit (non-refundable) is required to confirm your booking. The balance payment is due on or before 10 weeks prior to your check-in date.

If your booking is made within 10 weeks full payment will be required at the time of booking. In the event of non-payment we will treat this as the booking has been cancelled by you. (See cancellation rules.)

We recommend only booking your flights after you have received your confirmation invoice.

All names of persons staying at the villa must be given to us before departure. Ocholo must be informed of any additional persons staying at the property and there may be extra charges incurred. The number of people staying at the property must never exceed the advertised amount of people the property sleeps unless previously arranged with us in writing.

Cancellation

If you need to cancel your arrangements the lead name on the booking must advise us of this in writing. Your notice of cancellation will take effect once this is received. As we incur costs from the time your booking is made we will levy the following cancellation charges:

• More than 70 days prior to arrival date: Loss of deposit
• 56-69 days prior to arrival date: 50% of full cost of holiday
• 43-55 days 75% of full cost of holiday
• 42 days or less prior to arrival date: 100% of full cost of holiday

For any product booked with suppliers where Ocholo are acting as a retail agent cancellation terms of the supplier may be different to the above terms set out. In the case where we are acting as an agent to a supplier this will be detailed on your booking confirmation and each suppliers terms and conditions will apply to your booking. You may request a copy of these at any time.

Any Insurance or amendment fees are always non-refundable.

Cancellation of ‘extras’ booked in addition to your property may be chargeable differently to the above terms and we reserve the right to pass on any charged levied to us by outside suppliers.

If changes need to be made to your booking by us for reasons beyond our control we will notify you in writing and where possible we will offer a similar alternative product or service, if this is not possible or not available/acceptable we will refund monies in full.

Amendments

After you have made your booking and received your written confirmation of your booking, if you need to change any of the arrangements to your booking you must notify us in writing. We will do our best to accommodate your wishes but admin fees may apply. Any admin fees will be discussed with you before you proceed in making the changes. Certain travel arrangements may not be amended and a request to change them may have to be treated as a cancellation and rebooking and can carry charges of up to 100%.

If you or any member of your party is prevented from travelling you may transfer their place provided that we are notified in writing and the person satisfies any conditions that may be applicable to us or another supplier where we are acting as a retail agent. An admin fee may apply.

Passport information

As a European legal requirement passport details of all guests must be submitted to the local authorities of your accommodation destination. (The equivalent of a hotel check-in service). We are required to collect this information and pass it on to the agent or owner. We need these from you no later than 4 weeks prior to your departure date. Failure to provide these details may result in a delay in sending your final travel documents.
We reserve the right to change any prices for unsold accommodation at any time.

Accommodation

Ocholo act as a retail agent for the villa owner or their booking agent, whom your contract is with. Where Ocholo are acting as a retail agent the supplier will be detailed on your booking confirmation and their terms and conditions will apply to your booking. You may request a copy of these at any time.

Government action such as increases in a VAT or any other Government imposed increases or charges not controlled by us will result in surcharges being added to your final holiday cost.

Where we are acting as a retail agent our suppliers may have different terms and conditions, we will make this clear if there are any extra charges to be paid for in resort or before departure.

Generally included in your property price

Included in the accommodation price:

• Rental of the accommodation for the booked period
• Maid service minimum once a week including towels and linen (this will be stated if otherwise)
• A local representative/contact/resort staff where we will provide you the details and telephone number
• Properties may include extra facilities (such as air conditioning, pool heating etc) in some cases they may be available but for an extra charge, you will be made aware of any extra charges

Not included in the accommodation price:

• Security deposit - some of our partners may require a refundable security deposit to be paid before arrival. We will make you aware of this.
• Tourist taxes - if we are notified that a tourist tax needs to be paid we will pass this charge on to you. We will notify you of this immediately if we are made aware of this. If this is already in place you will have been made aware of this at the time of booking.
• Each property may have different inclusions and exclusions and we will make you aware of these where applicable.

The property will be available from either 15.00 on the day of arrival and must be vacated by 10.00 on the day of departure unless otherwise stated on your final travel documents. Certain properties have a check-in time of 16.00 and we will notify you of this.

You may request for an early arrival/late check-in or departure. We always try to help - but this is dependent on the cleaning schedule and may not be possible. For very late arrivals (may differ from property to property but generally between 10pm - 7am) an ‘out of hours’ fee may apply.

You will find the property in clean and tidy condition and it must be left in the same condition. All breakages/missing items must be declared and paid for.

Travel Insurance

We strongly advise you to purchase travel insurance. If you choose to travel without adequate insurance cover, we will not be liable for any accidents or losses howsoever arising, in respect of which insurance cover, would otherwise have been available.

Complaints

In the unlikely event of a problem on your holiday, it is a condition of booking with us that you must report it to your local villa representative and the supplier/service in question. Any verbal communication must be communicated in writing where possible.

Ocholo and its agents or suppliers must be given the opportunity to rectify any issues brought to our attention. It is not acceptable to make a complaint after you have returned home where our local representative and Ocholo were not made aware of your concerns.

Extra information:

Pets - If you are thinking of taking a pet with you we must be advised and can recommend a pet-friendly property for you and there may be an extra charge.

Behaviour - Ocholo reserve the right to terminate your holiday if you or any member of your party behaves in a way that isn’t acceptable, or in the event that you or any member of your party behaves in a way that causes distress or injury to others, damage to property or does not respect or conform to local laws and customs. In such an event, we will have no liability or financial responsibility for you, and you will have to meet any costs or expenses incurred as well as face any legal consequences. All damage must be paid for whilst you are in resort.

Local activities/trips - Some facilities, activities, and excursions could involve an element of risk. These activities, facilities, and excursions are neither run nor controlled by us. Ocholo will take no responsibility for these. We may recommend services and book services but If you wish to participate, purchase or make use of any optional activities, the contract for the provision of that activity, facility or excursion will be between you and that provider.

Force Majeure - Force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural disasters, adverse weather conditions, fire and all similar events outside our control. We cannot accept liability or pay any compensation where we are prevented from fulfilling our contractual obligations as a result of force majeure.

Ocholo reserve the right to amend these conditions without prior notification.